2017/04/12

United Airlines can treat you worse if you're this type of passengers

There was a incident occurred on last Sunday evening in Chicago aboard a plane bound for Louisville. A man was dragged off a United Airlines flight with blood.

Image Credit: Internet
The man, only known as a doctor, had a bleeding mouth and was mumbling in the picture. Cries for help from other passengers could also be heard.

United Airlines said in a statement that the airline needed room on the aircraft to transfer crew for another flight and that they offered $1,000 in exchange for customers to give up their seats. When no one volunteered, they selected several passengers to deplane the aircraft. This man was chosen, but United said he refused to get off the plane.
  
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Employees then contacted the Chicago Aviation Police to help remove him. One of the officers involved has since been put on leave, and the department has launched an investigation.

The latest incident also prompted reminiscence of bad customer service experiences.


A Weibo user recalled an experience of how staff at the Untied Airlines refused to apologize for misplacing her luggage, which was lost at an airport in Chicago."Since the incident, the United Airlines is on my no-fly list," she said.

Image Credit: Internet
The airline's move to apologize has since been closely watched by many online users in China.

Oscar Munoz, the CEO of United Airlines' parent company, defended the actions of United Airline staff in a letter to employees, after first writing a statement.

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Munoz said he was "upset to see and hear about what happened" at O'Hare.

He then added the man was dragged off the plane because he ignored requests by crew members to leave, and became "disruptive and belligerent".

At the other side of Pacific, a similar reaction emerged on Twitter, which has been flooded with a mixture of anger and mockery.


Image Credit: Internet

And United Airlines published an apology on their website this morning, and said will give out a results of the survey before April 30.

Image Credit: Internet
The man eventually yelling out at that day, “More or less, I’m being selected because I’m Chinese.”

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